BFSI, banking, financial services, insurance
BFSI does not have a dedicated vertical page on Shunya Labs' public site, but several capabilities in the catalog are oriented toward finance use cases. This page lists the Shunya pieces you're most likely to reach for in a BFSI build.
Shunya capabilities most often used here
| Capability | Shunya component | Source |
|---|---|---|
| Indian-language ASR for collections / customer calls | zero-indic for general Indian-language audio; zero-codeswitch for Hinglish / Tanglish | ASR API guide |
| Telephony I/O | ulaw / alaw at 8 kHz on both ASR streaming and TTS, most Indian PSTN systems use mu-law | ASR + TTS docs |
| Brand-consistent outbound voice | Zero TTS with reference_wav for voice cloning, or one of the 46 preset voices | TTS docs §6 |
| Compliance keyword detection | enable_keyterm_normalization with mandatory-disclosure phrases in keyterm_keywords | ASR API guide |
| PII / number redaction in stored transcripts | hash_keywords: replaces matches with **** in-place | ASR API guide |
| Data residency for regulated audio | On-prem deployment, same containers in your VPC | Deployment options |
Source: Shunya Labs pricing page (model list), Shunya Labs ASR Gateway API Reference, TTS Developer Documentation. Shunya Labs does not publish a dedicated BFSI reference architecture or customer-validated ROI numbers, for example designs see the Hands-on evaluation page, where they are clearly marked as illustrative.